Your rights
As a consumer you may claim for a defect within two years of receiving the goods. A defect appearing in the first year is presumed to have existed on delivery. You are entitled to free repair or replacement, or, if that is not possible, a price reduction or refund.
How to claim
- Email [email protected] within a reasonable time of finding the defect (ideally within two months).
- Include the order number, a description and photos or video.
- We reply within 15 days. We pay to return a faulty product.
If we cannot agree, you may turn to the Estonian Consumer Disputes Committee.