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Warranty

Last updated: 11 June 2026

1. Your statutory rights

EU: all goods come with a two-year legal guarantee of conformity. If goods are defective or not as described, you are entitled — at no cost — to repair or replacement, or where that fails, to a price reduction or refund. A defect appearing within one year of delivery is presumed to have existed at delivery.

UK: under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. You have a short-term right to reject faulty goods within 30 days for a full refund, and remedies of repair/replacement (then price reduction or final rejection) thereafter.

Nothing in this page limits those statutory rights.

2. Our 2-year Sumeos warranty

In addition, every product sold at sumeos.com carries a 2-year warranty against manufacturing defects, counted from delivery. Exceptions: cosmetics, edible items and candles carry no commercial warranty (statutory rights still apply in full).

3. What the warranty covers

  • Manufacturing and material defects appearing in normal use;
  • workmanship failures — seams, joints, hardware, mechanisms.

4. What it does not cover

  • Normal wear and tear (patina on leather, pilling of natural knits, fading from sunlight);
  • damage from misuse, accidents, improper care or unauthorised modification;
  • natural variations in handmade products and materials (grain, knots, slubs) — these are character, not defects.

5. Making a claim

  1. Email [email protected] as soon as you notice the issue, with your order number and date, the product name/SKU, a description of the issue and clear photos (or video). Prompt notice matters: where late reporting makes inspection impossible or worsens the damage, a claim may be reduced or declined to that extent.
  2. We confirm receipt within 2 business days and investigate with the brand.
  3. If a manufacturing defect is confirmed we will, in this order: repair the item, replace it, or — where neither is possible or proportionate — issue a full refund. Warranty service, including any required shipping, is free of charge.

Items sent in for inspection must be clean; soiled items may incur a €19.99 cleaning fee before handling.

6. Disputes

If you disagree with our decision, the dispute-resolution routes in our Terms & Conditions (clause 12) are open to you.

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