Ordering & payment
Which payment methods do you accept?
SEPA bank transfer, PayPal, and all major cards via Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). All payments are processed by PCI-certified providers; we never see your card number.
Do I need an account to order?
No — guest checkout is always available. An account simply lets you track orders and keep your details for next time.
Are prices final? What about VAT?
Yes. Prices are in euro and include VAT at your country’s rate, calculated automatically at checkout (EU OSS rules). UK orders up to £135 include UK VAT — nothing extra at the door.
Delivery
Where do you deliver and how much does it cost?
To 25 EU countries and the United Kingdom. Delivery is free on orders over €99 (over €149 to Bulgaria, Croatia, Greece, Ireland, Portugal, Romania and the UK, where carriage costs us about twice as much). Below that, real per-country rates apply, starting at €2.99 to Estonia. Full table: Shipping & Delivery.
Why don’t you ship to Cyprus or Malta?
Our carrier does not serve them from Estonia. Rather than accept an order we cannot fulfil, we do not sell there.
How fast will my order arrive?
In-stock pairs are dispatched within 1–2 business days. Made-to-order items — most OmaKing leather sandals and shoes — are cut after you order and ship in 5–10 business days; this is stated on the product page. Typical transit is then 1–3 days to the Baltics, 3–8 across the EU and 4–10 to the UK.
Do you have every size in stock?
We buy the full size run each maker produces rather than only the popular sizes. If a size shows as unavailable it is genuinely out of stock at the workshop, not a gap in what we chose to buy.
Returns & warranty
Can I return something?
Yes — within 30 days of delivery, unused with original labels (your statutory 14-day right of withdrawal is included). Personalised items and unsealed hygiene products are excluded by law. Process: Returns & Refunds.
When do I get my refund?
Within 14 days of the return reaching the warehouse — usually after 3–7 business days of inspection. Always to your original payment method.
What does the 2-year warranty cover?
Manufacturing defects on every product except cosmetics, edibles and candles. Wear-and-tear and accidents aren’t covered; your statutory rights are never affected. Details: Warranty.
Products
Are your products authentic?
Always. We source directly from the brands and their authorised European distributors — never grey-market stock.
What does “Made in Europe” mean at Sumeos?
The product is manufactured in Europe by the brand itself or its local workshops — provenance we verify before a brand joins the catalogue. Browse the Made in Europe collection.
My handmade item looks slightly different from the photo.
Small variations in grain, glaze or weave are the nature of handmade objects — each piece is genuinely one of a kind. A defect, however, is always covered: just write to us.
Anything else?
Write to [email protected] — we reply within one business day.